Shipping Policy

At Cross-scene, we deliver bold fashion to the streets you walk, with efficiency and care. Our goal is to make sure your gear reaches you on time and in perfect condition, wherever you are. This policy outlines how we process, ship, and deliver your orders.

Processing Time

All orders are processed within 1–3 business days after purchase. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed slightly. In such cases, we’ll keep you updated via email.

Shipping Methods

We offer a range of shipping options depending on your location and preferences, including standard and express delivery. Shipping fees and estimated delivery times will be displayed during checkout.

Standard Shipping: 7–15 business days (varies by region)
Express Shipping: 3–7 business days (where available)

Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking number. Please allow up to 48 hours for the tracking link to become active.

Customs and Duties

For international orders, please be aware that customs duties or taxes may apply, depending on your country’s import policies. These charges are the customer’s responsibility and are not included in the item price or shipping cost.

Lost or Delayed Shipments

If your shipment is delayed beyond the estimated delivery time, please reach out to us at [email protected]. While shipping delays can occur due to factors beyond our control (such as weather or customs), we will assist you in locating your order or filing a claim if necessary.

Incorrect Shipping Information

Please ensure all shipping details are correct before submitting your order. We are not responsible for orders shipped to incorrectly provided addresses. If you realize an error, contact us as soon as possible—we may be able to update the information before processing.

Split Shipments

Depending on stock availability, items in your order may ship separately. Don’t worry—no extra charges will apply if this happens. You’ll receive separate tracking details for each package.

Need Assistance?

For any shipping-related questions, reach out to our team at [email protected]. We’re here to support your journey—from click to street.

Cross-scene: built for the bold. Delivered with precision.